FAQ

What are the shipping times for your products?

We take 24 hours to process your order, due to high demand we deliver within 1 to 4 weeks. Please contact us by email after 4 weeks if you still haven't received anything.



Do you ship worldwide?

Yes, we do. We ship worldwide.



Where do we ship from?

Our offices are located in Switzerland. Our international warehouse is located in China.



Do you provide tracking information?

Yes, to track your package, send us an email and we will give you a tracking number and additional information.



Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.



I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question by email and we will send you a similar replacement item as soon as possible.



Where are you located?

We are located in Switzerland



I still haven't received my order yet. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email.



Do you have a refund policy?

We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 24 hours of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.